Knowledge Base Article Template
2-3 sentences explaining the purpose and key points of the article.
Sections
1.Purpose
•Description: Briefly state the reason for this article and when it should be referenced.
2.Procedure / Step-by-Step Instructions
•Description: Clear, numbered steps for completing the task or process. Keep each step actionable and concise.
3.Additional Details / Background Information
•Description: Include essential background info, terms, or key details needed for clarity.
4.FAQs / Common Issues
•Description: Add FAQs or common problems related to the topic with solutions.
5.Related Articles / Resources
•Description: Link to related articles, documents, or tools that provide additional context.
Tags
•Suggested Tags: Include relevant keywords for searchability
Author & Last Updated Date
•Example: Author: CX Team | Last Updated: MM/DD/YYYY
Formatting Tips
•Be Concise: Aim for clarity with short, direct sentences.
•Use Headings and Lists: Organize content for quick readability.
•Limit Jargon: Use accessible language.